Shipping & Returns

Shipping & Return Policy

Shipping Policy

Shipping Time

Orders are processed and shipped within 5–7 business days. Delivery dates may vary depending on the carrier, delivery location, and the specific items ordered.

Shipping Method

We use standard shipping throughout the United States. Free standard shipping is available for orders over $79. For expedited shipping, please contact our customer service team—additional charges will apply.

Important

Please double-check your shipping address at checkout. Incorrect addresses may cause delays.

Contact Us

If you have questions or concerns about shipping, please contact our customer service team at cs@energywise.com or call 435-752-6611.

Return Policy

Eligibility

Returns are available for items purchased from heatstorm.com if:

  1. The item is returned within 30 days of receipt.
  2. The item is in new condition with original packaging, manuals, and accessories.
  3. Proof of purchase is provided.

Orders can only be canceled if the product has not left our facility. Shipped orders are subject to return fees.

Damages and Issues

  • Inspect your order upon receipt and report defects, damages, missing, or incorrect items immediately.
  • Claims must be submitted within 30 business days of delivery.

Procedure

  • Contact Customer Service at 435-752-6611 or cs@energywise.com for return authorization and instructions.
  • Items sent without authorization will not be accepted or refunded.

Shipping and Fees

  • Return shipping is the customer’s responsibility.
  • Original shipping and handling charges will be deducted from the refund.
  • A 20% restocking fee applies for returns beyond 30 days.

Refunds

  • You’ll be notified once your return is received and inspected.
  • Approved refunds will be issued to the original payment method within 14 business days.
  • Applicable fees (restocking, return to sender, cancellation) will be deducted from the refund.
  • Shipping costs are refunded only if the return is due to our error.
  • Shipping costs for Canadian orders are non-refundable.

Return to Sender Items

A $25 shipping fee will be deducted from refunds for undelivered packages returned to our warehouse.

Shipping Your Return

  • After receiving approval and instructions, place the item in its original packaging with all documents and accessories.
  • Customers are responsible for return shipping costs, including returns within 30 days.
  • Ensure the item is returned undamaged and in good working order.

For additional questions, contact us at cs@energywise.com.

(Excludes open-box, refurbished, and scratch & dent models.)